Frequently Asked Questions
– 30-day money-back guarantee!
*Only applies to online store purchases! If within 30 days of receiving your product(s) for some reason you are not satisfied and wish to return the product(s) back to us, we will issue you a full refund no questions asked!
**this does not apply for custom pedal orders and custom artwork requests**
– My pedal isn’t working, what do I do ?
First, please check that all your cables work properly (try all cables by connecting your guitar directly to the amp). Secondly, try the pedal with no other pedals in the chain (guitar – pedal – amp). Thirdly, please check if your DC adaptor is the correct one. All HGWFx pedals work with 9V DC tip-negative adaptors (like a standard BOSS pedal), and all of our pedals should work with a minimum 100mA DC adaptor. If the pedal works with a 9V battery you can test it with a battery too, to check if there is a faulty adaptor problem. If your pedal still doesn’t work, please send us an email with as much detail of the problem as you can.
– I accidentally (Or intentionally!) connected a wrong adapter to the pedal (AC adaptor, or higher than 9V) and now my pedal is not working.
You may have fried the protective DC circuit. We suggest you send us the pedal for repair. You will be charged with 15€ / $15 for the repair + shipping costs.
– What kind of 9V DC adaptor do you suggest ?
We do test our pedals with 1-spot power supplies to make sure they work perfectly.We highly recommend using a DC brick power supply with isolated DC outputs can yield better results especially when using many pedals some of which might be digital. (Avoid daisy-chaining digital with analog effects)
– How long does it take for my order to ship ?
We do our best to have all of our standard line in stock at all times. We will ship your pedal within 1-3 days from receiving your order and it usually takes 1-3 days (for Europe) or 5-9 days (for the rest of the world) for the package to reach its destination. For pedals with custom-artwork or that is not currently available we usually require 2-3 weeks to ship. For a custom-multi-pedal we usually require 3-6 weeks.
– How do you ship HGWFx Pedals?
We ship with UPS and The Postal Service (USPS) All Shipments will have a tracking number for you to track the progress of your shipment.
– Do you ship internationally ?
Yes we do! However… Due to the ongoing COVID-19 pandemic, certain restriction apply**
– How can I contact you ?
Send us your requests/questions using the contact form.
– How do I install Waterslides I've Ordered?
Please follow the following guide instructions